If you are having trouble downloading your audio download files, here are some strategies:
Check your download speed using the utility below – just pick the closest city on the left and click that city name.
If your download speed is much lower than expected, then contact your internet service provider and ask that they fix the issue – you should be getting the speed you are paying for! A typical download should take no more than 30 to 60 seconds to on today’s typical medium to fast broadband speeds (6MBs to 16MBs). If your download takes 15 minutes, for example, then that is an indicator that the internet speed is way too slow – and slow download speed often results in incomplete or damaged downloaded audio files.
Alternatively, go to another location – such as: an internet cafe; a friend’s house; or your office; etc. where you can connect via WiFi using a different internet provider. Try to download your audio files at that new location and often that will resolve the issue.
Smartphone or Tablet Listening
These MP3 Files are not directly downloadable to Smartphones: MP3 Files are only designed to be downloaded to computers, not mobile devices such as smartphones or tablets. When downloaded to a computer, they can then be opened and played via a program on that computer such as iTunes or Windows Media Player.
Why can’t audio files be downloaded to my device? The reason standalone MP3 files cannot be downloaded is that smartphone operating systems, such as iOS and Android, do not allow file downloading for security reasons. Those devices do not have file management systems like computers, and their operating systems are simplified to run efficiently on the lower bandwidth and computing power of these small devices. Smartphone apps which have their own proprietary download formats can download audio files to be played only on their app – for example, Audible.com or Apple Music. However, we sell only a standalone MP3 file and we do not have our own app or proprietary download format, therefore our files cannot be downloaded directly to a smartphone.
Downloaded files might be listenable on a device via your account on a music app. After downloading your Pema Chodron audio files to a computer, it may be possible to upload them into your account within a music application such as iTunes, which then could be synced to your smartphone. After that, you could listen to these files via the Music app on your smartphone. You can google to get instructions as to how to do this for your own situation.
To add to the confusion: The audio file links you receive in an email when you purchase our archive audio products can be clicked on from the email you receive, and might listenable from that link on the pemachodronfoundation.org website, if you happen to have have a strong WiFi or data connection at that moment. Because you can often listen to the audio that way, you might assume the file is downloaded to your phone. However it has not been downloaded at all, it was only streaming from our link on our website. This approach to listening might work if your WiFi signal is good, but this is not the recommended way to listen.