If you are having trouble downloading your audio download files, here are some strategies:
Check your download speed using the utility below – just pick the closest city on the left and click that city name.
If your download speed is much lower than expected, then contact your internet service provider and ask that they fix the issue – you should be getting the speed you are paying for! A typical download should take no more than 30 to 60 seconds to on today’s typical medium to fast broadband speeds (6MBs to 16MBs). If your download takes 15 minutes, for example, then that is an indicator that the internet speed is way too slow – and slow download speed often results in incomplete or damaged download files.
Alternatively, go to another location – such as: an internet cafe; a friend’s house; or your office; etc. where you can connect via WiFi using a different internet provider. Try to download your audio files at that new location and often that will resolve the issue.
Playing on an iPhone
You must first download your files onto a computer, then open iTunes and import the new files. After they are in iTunes, if your iTunes is synched with your iPhone or other mobile device, the audio should appear in your Music app. Apple’s iOS operating system does not permit direct downloads of audio files to the iPhone.